LESSON REQUESTS · Studio confirmation required · Online payments are not enabled
StillwaterSwim Studio
STUDIO POLICIES

Cancellation,
refunds & privacy.

CANCELLATION & REFUNDS · V124-hour notice
24 hours or more before the lesson

Cancel or reschedule without a fee. A package credit is returned for an eligible cancellation. For a separately paid lesson, you may request a refund to the original payment method.

Less than 24 hours / no-show

The lesson is charged in full or the package credit is forfeited. No automatic make-up or refund is provided.

Package refunds

Unused unexpired lessons may be refunded at the package rate actually paid.

Instructor cancellation / unsafe conditions

Instructor cancellation or unsafe pool closure: reschedule, credit return or affected-lesson refund without penalty.

Illness

Please contact the studio if your child is unwell. Do not bring a sick child to the pool. Late illness-related exceptions are reviewed individually by the instructor.

Arrival

Please arrive a few minutes early. Arriving late does not extend the scheduled lesson. A no-show counts as a late cancellation.

Refund process

Manual review; original payment method. No live payments in this setup stage.

Your privacy.

We use your account and contact information to provide access to your parent account and manage studio services. Authorized administrators can access client records needed to run the studio. Please keep your password private.

Do not include medical or allergy information in public inquiries or reviews. Medical-note collection is not enabled in this release. Your home address and private lesson location are not published on the public website.

Online payments are not active yet. When enabled, payment details will be handled by a payment provider; this site will not store card numbers.

For questions about your information or a request to correct or delete your account, contact the studio at antonushakov91@gmail.com.